The other month mum and I moved our household broadband provider to TalkTalk*, and their ultra-fast fibre-optic broadband, York’s UFO. TalkTalk is building a city-wide full-fibre network, and it’s right in my hometown, York. This will be TalkTalk’s first ultra-fibre optic (UFO) city in the UK. York’s UFO passes 40,000 homes and business across our beautiful city, and this number should reach 55,000 when the network is completed in 2020.
Despite having moved out to the United Arab Emirates last month, I had more than enough time to try ultra-fibre optic out for myself, as well as other TalkTalk services and have experienced first-hand the sales and installation process. So, I’m going to give you a full run-through of our experience so far, and the installation process from start to finish. But first, let’s provide some context…
What is UFO you ask?
York’s Ultra Fibre Optic is a ‘full fibre’ connection that provides you with internet speeds of more than 900Mb. ‘Full fibre’ involves a fibre connection running all the way from the exchange into a home or business. The connection speed is therefore very fast, and by fast, I mean more than 16x quicker than average fibre broadband!
Therefore, fast download and upload speeds are maintained even if there are multiple people online at the same time – perfect for when the girls all come over for a movie night. Of course, certain types of content require faster speeds to provide the optimum experiences, so UFO has been perfect for my usual Netflix binges after I’ve finished a long day at work and need to wind down.
The Installation Process
The installation started with a lovely sales guy called Andy coming to our home to tell us all about UFO and TalkTalk’s investment in York. I hadn’t a clue what TalkTalk UFO was, nor the difference this would have compared to our previous network provider. Andy explained that our previous copper wiring was not full fibre, and this is different, and with this comes greater network speed.
TalkTalk also ported our landline number from our previous provider, which makes it, even more, hassle-free. Also, within our contract we have TalkTalk TV and a couple of TV Boosts including Sky Movies. This has me a little too excited, as we’ve only ever had Freeview, and I love a movie night. You can add or remove TalkTalk’s flexible 30-day rolling TV Boosts at any time. This is great because it means you only pay for the channels you want to watch, when you want to watch them! This was all sorted by Andy who was on the phone to their customer service team and a chatty and helpful lad called Danny. Everything was discussed on loudspeaker, so we could hear and be part of every step of the contract. Of course, you can do all of this on the York’s UFO website, too.
We were booked in for two weeks later, to get our York’s UFO connection and services installed. Two guys turned up on the day, explained to us what they were going to do and need, and then cracked straight on with the job. The full installation process took no more than two and a half hours, and we have a relatively long driveway, so we were very pleased with how prompt the guys were. Then it was time to test out our new set-up.
I have multiple devices connected to the network, including laptops, tablets and phones, and the fast speed is always maintained across all of them, keeping with TalkTalk’s promise of a guaranteed 450Mb even when there are lots of devices connected to the network. Therefore, York’s UFO is accessible, reliable and valuable to busy households – perfect for students living in shared housing!
However, shortly after installation, we did have a few minor issues. One of these issues was that when we rang specific landline or mobile numbers, the line would cut off. We were promptly given instructions on how to resolve this, but I could not access our online account to sort out the issues. After being passed around departments, I was told the issue would be escalated and sorted quickly. This was the case, and these minor glitches were ironed out. This leads me to talk about TalkTalk’s customer service team. York’s UFO has a 7-day a week customer service team, that is based in the UK. So, any issues are dealt with promptly and I’ve found the team to be super responsive, as well as polite and attentive to our issues, which is something we struggled with in regard to our previous network provider.
So, what do Mum and I think?
Mum has also been loving our new connection, and it’s stopped her moaning about internet pages buffering on her tablet, which is great for me too! She loves the easy to understand format of TalkTalk’s TV box, and the ability to record two programmes whilst watching a third one, which is something we couldn’t do with our previous TV package provider. At only £4 a month, we think that this is exceptionally good value.
Overall, it’s been so far so good, and we are so pleased we made the move to a new and updated provider, especially as we were a little apprehensive as we’d been with our previous provider for more than 16 years. Plus, on a side note, being out here in the UAE with rubbish wifi due to our remote site location, is making me more grateful for TalkTalk’s UFO, and not having to wait 30 plus minutes for a TV series episode to download.
If you want to find out more information for yourselves about UFO connection, click here to be redirected to TalkTalk’s website.
[*Disclaimer – AD: This is a sponsored post with York’s UFO from TalkTalk, therefore this post has been paid for and I have received financial compensation. All opinions are my own and honest.]